Support

Get help, report issues, or suggest improvements

Quick Self-Help

Most questions can be answered quickly with our guides and FAQs below.

🚀 Installation & Setup

The add-on doesn’t appear in my Google Sheets

Solution: Refresh your Google Sheet after installation. If it still doesn’t appear, try reinstalling from the Marketplace.

I’m getting permission errors

Solution: Make sure you’re signed into the correct Google account and have edit access to the spreadsheet.

View detailed installation guide →

🔍 Search & Invoicing

My search isn’t returning expected results

Check: Your AND (space), OR (comma), and Separator (colon) operators. Example: honda civic,accord 2025

How do I search for exact values?

Use separators: :pvc (starts with), 1.7: (ends with), :4: (exact match)

How do I add items to an invoice?

Simply click any row in the search results table. The item is added to the invoice on the right panel. Click again to increase quantity.

View complete usage guide →

⚙️ Features & Settings

How do I configure my product sheet?

Go to Extensions → SheetERP → Default Settings to select your sheet, configure columns, and set decimal separator.

Can I change the default operators?

Yes! Go to Extensions → SheetERP → Default Settings to set your preferred AND, OR, Separator, and Escape characters.

How do I create custom print templates?

Go to Extensions → SheetERP → Invoice Settings to add HTML report templates. Use template variables like {{items.code}}, {{totals.finalAmount}}.

How does the license work?

Each spreadsheet has its own license. The 40-day trial includes all features. After trial, search and discount remain free; invoicing, saving, and printing require activation.

View FAQ →

Still Need Help?

🐛 Report a Bug

Found an issue? Let us know so we can fix it. Please include steps to reproduce the problem.

💬 Ask a Question

Have a question, feature request, or need help with something not covered above?






    Other Support Options

    📧

    Email Support

    For general inquiries:

    info@juyushi.com
    🔧

    Technical Support

    For technical issues:

    support@juyushi.com

    Important Links

    We typically respond to support requests within 24-48 hours.